Shipping & Return Policies
My Guarantee
Do you believe in value? I do.
A beautiful piece of jewelry that is exquisitely crafted from noble materials has an intrinsic value, and I believe in ours. The value of a Pharaoun design is real and timeless.
If for any reason you would like to return your piece of jewelry to me, just ask, and I will purchase it from you for the full original purchase price, no questions asked.
That’s My Guarantee - Sergio.
Shipping Policy
I try to ship out your designs on the same day or next business day after you place your order.
Domestic packages in the US that qualify for free shipping are sent either First Class or Priority Mail through USPS. You should receive your designs within 2 to 5 business days after placing your order. If you have a special event or would like me to ship your designs overnight, please let me know, and I will do everything I can to get your designs to you on time.
International packages are sent using Global Priority Express through USPS. Time until delivery varies by country, but in my experience take between 3 and 30 days.
Return Policy
I want you to love your Pharaoun, so if it isn't perfect, please let me know, and I will exchange, replace or refund your order right away.
Returns are accepted on any piece of jewelry regardless of the purchase date, for your choice of either an exchange or a full refund.
When you are ready, please fill out the form below or email me at returns@pharaoun.com, so I can send out your exchange or refund you right away.
Please let me know
Please use this form to contact me at any time. I'll get back to you within a day, and usually within minutes. If you'd like for me to phone you, please include a telephone number and I'll call you as soon as possible.
Thank you and I hope you have a wonderful day. - Sergio
My hope is that your Pharaoun reminds you of your favorite version of yourself
"What I find is that in the chaos of every day, women forget themselves, their strength, their beauty, and their independence.
I want my designs to inspire women to be their favorite version of themselves, and that starts with you honoring yourself."
- Sergio Andrés Mendoza, Designer
Free Ring Sizer by Mail
Unsure of your ring size? It can be difficult, especially because a cocktail ring can be worn on any finger.
I created a ring sizer to help, and would be happy to send you one.